Avaya IP Office - Connect remote phone over a VPN Tunnel

[dkrajc]

Everyone,

I am having an issue getting a Avaya 1608IP Phone to connect to my phone server over a VPN Tunnel.

Here is the setup. I have to firewalls from the same manufacturer at my corporate headquarters, where the Avaya system is installed, and a remote location. I have established an always on VPN Tunnel between the two locations. From the corp. office I can ping and get a response from a printer on the remote network. From the remote network, I can ping and get a response from a printer on the corp network. The issue is when I try to ping my Avaya system I get nothing. I am attaching a trace route from the remote to the corp side. If I run the trace route for the printing it works.

Does anyone have any ideas on why this is not working. I am running out of ideas.

Thanks in advance.

Daniel Krajc