Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-01-2015, 05:21 AM
mamb mamb is offline
Whiz
 
Join Date: Jun 2015
Posts: 26
mamb has 10 reputation points
Default why & when AES sends csta monitor end event - CSTAMonitorEndedEvent

Hi,
We had written a c++ server application which uses TSAPI API's - registermonitor VDN and subscribe unsolicited events.
========
Doc reference: Avaya Aura® Application Enablement Services
TSAPI for Avaya Communication Manager Programmer’s Reference
Release 6.1

Monitor Ended Event — CSTAMonitorEndedEvent
The switch uses this event report to notify a client application that a previously requested Monitor Service has been canceled.
========

Our application was working fine without any problem but all of sudden it receives CSTAMonitorEndedEvent.
Do we know why & when AES sends CSTAMonitorEndedEvent? & How to recover from this situation.?
Is there any reason why AES is canceling the Monitor Service.?

Thanks
Reply With Quote
  #2  
Old 04-21-2016, 07:22 AM
singh46 singh46 is offline
Hot Shot
.
 
Join Date: Feb 2015
Posts: 10
singh46 has 11 reputation points
Default

Hi,

CSTAMonitorEndedEvent is sent by PBX to inform an application that a
domain-control association has been terminated because the domain was removed or
changed to become an invalid domain by administration.

There can be other reasons as well like CTI link drop between AES and CM, etc. To get exact reason you might need to take MST on the CM that why Domain control has been ended.

To recover out of it your application should try to set up another/new monitor for same device. So if the device is valid and in correct state then CM will allow to set new monitor.

Regards
Reply With Quote
Reply

Tags
aes, csta, cstamonitorendedevent, monitor

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:59 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.