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Old 06-29-2016, 01:43 AM
zgti zgti is offline
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Default Call recording

Hi,

I know there is a possibility to record a call.
I have programmed a button for this in the IPOCC, in the agent telephone bar.
But, it asks for a topic, or an external destination.
I just want to record the call that I am having at this moment.

Is this possible? I have looked in several manuals, but can not get this to work correct.

Regards, Peter
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Old 06-29-2016, 03:03 AM
lebon lebon is offline
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Question:

Is you use "Contact Recording"=> IPOCC9.1.7ContactRecorderConfigurationGuideIssue1. 0.pdf

If not let me know I have a document for other solution
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Old 06-29-2016, 03:06 AM
zgti zgti is offline
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Hi,

customer is using version 9.1.6
When you have some documentation, please!

Regards, Peter
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  #4  
Old 06-29-2016, 03:39 AM
lebon lebon is offline
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9.1.6 or 9.1.7 same procedure
Attached Files
File Type: pdf Conference Resource for VMPro VoiceRecording.pdf (97.1 KB, 13 views)
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