Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-09-2012, 02:12 PM
dwepler dwepler is offline
Aspiring Member
.
 
Join Date: Jul 2012
Posts: 1
dwepler has 10 reputation points
Question 8434DX Lost Caller-ID

Customer has a CM R3.1 in a call center environment with 8434DX DCP sets w/o expansion modules and using bridged appearances for their agents extensions.
Experiencing consistent issue when replacing sets, on some of the replacement phones (different revs and mfg dates) the caller ID of an incoming call does not display. The caller id appears for ~250ms and then you see the letter of the button and the word "info", i.e. h=info.
All the other 8434's in the call group display properly. Phones have been moved from port to porton same and different boards and the issue follows the device.
Has anyone else experienced this issue and is it related to Mfg of the devices, chip set or firmware on sets and/or DCP packs.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 05:12 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.