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Old 09-04-2014, 11:33 AM
alindquist alindquist is offline
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Default 9611G and goto cover button.

Hello All,
I have a problem using the 9611G phones that I have not been able to find an answer to. When using the goto cover button while transferring a call, the transfer can not be completed. Example:
A calls B, B answers and hits "transfer" and dials extension of C, hits the "complete" soft button and transfer completes. Works fine.
However if:
A calls B, B answers and hits "transfer" then dials extension of C then hits their goto cover button, the "complete" button is no longer there and the transfer can not be completed.
This is not a problem with the 8400 digital phones, only the 9611G. I'm thinking that this feature is just not going to work on the IP phones the way that it does on the digitals. Any ideas?
Thanks
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  #2  
Old 09-23-2014, 12:13 PM
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marzahn marzahn is offline
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Solution Delivered An Upgrade Worked for Us ... So far!

We had a similar issue. The answer was to upgrade to CM 5.02.1 last week. So far, So good.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 09-23-2014 at 12:14 PM. Reason: Forgot the title!
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Old 09-25-2014, 07:45 AM
alindquist alindquist is offline
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Default Thanks Bill

We are going to upgrade in a couple of weeks at our site so we'll wait to see what happens.
Thanks again,
alindquist
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Old 12-10-2014, 11:51 AM
smith721 smith721 is offline
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Default

go to system parameters features, page 7, make sure transfer on hang up is stroked to Y...
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Old 01-02-2015, 05:27 AM
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marzahn marzahn is offline
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Exclamation CM 5.02 Upgrade ws Not the Solution

We have discovered that this is more of an issue that we were first told. The upgrade to 5.02 did not solve the issue. This remains an intermittent issue. We are currently working with Avaya on diagnostics. I will post a solution when found.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 01-05-2015 at 10:18 AM. Reason: Clarity
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