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Old 08-22-2017, 01:29 AM
kumar1009 kumar1009 is offline
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Default View the Menu Selected By Caller

We have IPOCC and IPO Release 10.
The agent want to view which menu the caller selected in the IVR before the call was transferred to agent.

Is there any option in the IPOCC Agent interface to enable this?
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Old 08-23-2017, 01:08 AM
kruegerb kruegerb is offline
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you need to know, which task tag is used to store the selection of the caller. add this tag in the telephony screen of the agent, when call signaled at agent, the value of the tag is also shown
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