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Old 02-07-2017, 08:42 AM
akparmale akparmale is offline
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Default IPOCC Salesforce CRM Plugin

Hello Team,

Greetings!

I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, can the URL to the recording in Contact Store be integrated against the call in the Salesforce plug in?

The use would be: agents returning to a previous call to listen to it using the Salesforce Plug in."

Please help with this query.

Regards,

Amruta.
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