Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-04-2015, 07:01 AM
arunc arunc is offline
Hot Shot
 
Join Date: Sep 2014
Posts: 15
arunc has 10 reputation points
Default AACC Email Reports

Hi
Is there any way to get report on Email contacts in AACC?
Reply With Quote
  #2  
Old 09-07-2015, 12:41 AM
vikramsg vikramsg is offline
Whiz
.
 
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points
Default

AACC provides standard out of the box reports for Multimedia contacts as well.

Contacts Closed by Reason Code
Contacts Closed by Skillset
Contacts Details
Contacts Outstanding Detail
Contacts Outstanding Summary
Contacts Received by Skillset

if you are looking for a Multimedia Contact report for a particular contact, then you should check out the "Contacts Details" report.
__________________
Regards,
Vikram SG
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:10 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.