Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-27-2017, 04:45 AM
mmauye mmauye is offline
Member
 
Join Date: Jan 2017
Posts: 3
mmauye has 10 reputation points
Angry Ipocc agent cant answer calls

everytime a call comes in the agent tries to answer the system gives an error saying call unobtainable and then the call drops. This is happening on one agent all other agents are working good. The other agent is having same issue on and off.
Reply With Quote
  #2  
Old 02-07-2017, 09:32 PM
khant khant is offline
Aspiring Member
.
 
Join Date: Aug 2015
Posts: 2
khant has 10 reputation points
Default

Try to recreate Agent in IPOCC.
System is running on which IPOCC version?
Reply With Quote
  #3  
Old 02-09-2017, 01:39 AM
akilmister akilmister is offline
Member
.
 
Join Date: May 2016
Posts: 5
akilmister has 10 reputation points
Default

Which IPOCC and IP Office versions are you running?
What Client are the agents trying to answer the calls from? Thick CCUI, WebUI thin client, or Chrome App?
If WebUI or Chrome app are you using WebRTC integrated phone or physical phone?
Have you looked at the TTrace logs for clues to what is going on? When something fails to connect you tend to get reasons in the traces.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:03 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.