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Old 08-30-2019, 07:00 AM
castr239 castr239 is offline
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Question Voicemail Pro - Condition Editor Question

Hello.

We are running IP Office with Voicemail Pro Client v9.1.10.0 build 9
IP Office Manager is Version 9.1.12.0 build 213

We have multiple conditions used in the "Modules".

These conditions determine if the call-center is open for incoming calls, and further if other sub-departments are open for incoming calls.

Whenever there is a change of schedule, we:
- login to the Voicemail Pro Client
- open the "Condition Editor"
- modify the condition (for example, the "Week Planner")
- change the Start - End hours.

Is there another way to change these times?
I want to provide the ability to another user to change these times, yet I'm apprehensive about giving server's login access.


What are your thoughts?


Thank you.
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Old 08-30-2019, 09:23 AM
thiel2 thiel2 is offline
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Is it for temporary closure or a change to the department's operating hours?

If a permanent schedule change, no, it needs to be done in VM Pro Client

If a temporary closure, you can do things like setting a user variable that is evaluated and then sent to the open or closed condition based on the value of the variable

You can create a hunt group for the sole purpose of setting it to Night Service or Out of Service via buttons on a supervisor's phone. The group has no members and does not receive calls. But in your call flow, when a department should be open, read the status of the hunt group, and route to open or temporarily closed.
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Old 08-30-2019, 11:58 AM
castr239 castr239 is offline
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Quote:
Originally Posted by thiel2 View Post
Is it for temporary closure or a change to the department's operating hours?

If a permanent schedule change, no, it needs to be done in VM Pro Client

If a temporary closure, you can do things like setting a user variable that is evaluated and then sent to the open or closed condition based on the value of the variable

You can create a hunt group for the sole purpose of setting it to Night Service or Out of Service via buttons on a supervisor's phone. The group has no members and does not receive calls. But in your call flow, when a department should be open, read the status of the hunt group, and route to open or temporarily closed.
Thank you for the quick and informative reply.
I'm still digesting the information... as I'm quite new to Avaya.


Your distinction makes sense.
The changes we're looking to do are "temporary".
Say a specific day we want to open at a different time.
The hunt group via supervisor's phone sounds good (I'm still trying to understand this though).


I will update ASAP.
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Old 08-30-2019, 12:17 PM
thiel2 thiel2 is offline
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You create a hunt group, no members, no voicemail, probably check the box to exclude from directory. Give it a name like "RouteCalls" and an extension number like say 1000

On a supervisor's phone, add a button for Set Hunt Group Night Service-1000 and label it Early Close. Add another button for Set Hunt Group Out of Service-1000 and label it Early Open. These buttons are mutually exclusive, only one will go on at a time.

In your Voicemail module, check for business hours. If True (should be open), get the service status of hunt group RouteCalls. If it is in Day mode (no lights lit on supervisor's phone) go to the Open destination. If in Night mode (set Hunt Group Night Service-1000 is on), go to the Closed destination.

If the business hours check is False (should be closed), get the service status of hunt group RouteCalls. If it is in Day mode (no lights lit on supervisor's phone) go to the Closed destination. If in Out of Service mode (Set Hunt Group OOS-1000 is on) go to the Open destination.

Supervisor needs to remember to turn off the Early Close next time they have a regular shift, or turn off the Early Open sometime after business hours starts.
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