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Old 06-03-2015, 02:33 PM
tarasd tarasd is offline
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Default IPOCC IVR option

IPOCC functioning but when add the IVR to route calls back to the greeting after being in queue, just get dead air. Where are we amiss?
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Old 06-03-2015, 05:57 PM
billil billil is offline
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I found the same if I had the wav file stored in a folder other than in the Default Folder. Not sure your issue is as simple as that or not. The Default Folder is Program Data > Avaya > IPOCC > Voice Control > work > Announcements. If you want them someplace else you need to indicate the different folder location for the selection of the wav file in the IVR script.
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