Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-15-2016, 04:35 AM
ocean ocean is offline
Member
 
Join Date: Dec 2010
Posts: 4
ocean has 10 reputation points
Question Phone 9620 VPN, VPN phones not allowed, IPO 9.1

Hello!

I set up a tunnel between IP Phone 9620 and Cisco ASA.

Tunnel works, but when the phone 9620 connects to the IPO via VPN, IPO monitor displays the message:

H323Evt: Recv GRQ from 0a1505e6
H323Evt: e_H225_AliasAddress_dialedDigits alias
H323Evt: found number <210>
H323Evt: Recv: RegistrationRequest 10.21.5.230; Endpoints registered: 0; Endpoints in registration: 0
H323Evt: e_H225_AliasAddress_dialedDigits alias
H323Evt: found number <210>
H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya VPN phone
H323Evt: RRQ --- Extn(210) VPN phones not allowed


On the telephone display "Wrong Set Type" and the phone is not connected to the IPO.

The parameter "VPN phone allowed" does not exist in tab: Extension > VoiP

Last edited by ocean; 03-16-2016 at 05:52 AM.
Reply With Quote
  #2  
Old 03-17-2016, 12:34 PM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

How is the phone configured to connect to the IP Office? Is it using the ASA as a VPN gateway or are you trying to VPN into the IP Office directly?
Reply With Quote
  #3  
Old 03-18-2016, 12:42 AM
ocean ocean is offline
Member
 
Join Date: Dec 2010
Posts: 4
ocean has 10 reputation points
Default

Hello!

ASA as a VPN gateway.
The 9620 (and 9640) connects to Cisco ASA (connected successfully), and then to IPO 9.1 (SP6).

Last edited by ocean; 03-18-2016 at 12:44 AM.
Reply With Quote
  #4  
Old 03-18-2016, 12:50 AM
ocean ocean is offline
Member
 
Join Date: Dec 2010
Posts: 4
ocean has 10 reputation points
Default

The same problem is described here: http://www.tek-tips.com/viewthread.cfm?qid=1723713
As a result, they did downgrade to IPO 8...
Reply With Quote
Reply

Tags
ip office 9.1, vpn phone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:02 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.