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Old 12-11-2014, 01:42 PM
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Exclamation Show Two Message Waiting Indicators

Good Afternoon Everyone,
This will refer to the Avaya 9608 IP station and deskset.
I have a team of staff who are used to the functionality of 6400 desksets. Having moved them to another building that only has VoIP service, we switched out their phones.
They’re asking that I give them both the personal voicemail indicator on the upper right corner of their phone and that of the team voicemail somewhere in view. Easy enough right?
That is perhaps for y’all. Here are my semi-brilliant moves . . . First, I opened tab 4 of the station configuration dialog. I moved call the third call appearance down to line 4 and replaced it with the “aut-msg-wt” for their voice mail.
BUTTON ASSIGNMENTS
1: call-appr Auto-A/D? n
2: call-appr Auto-A/D? n
3: aut-msg-wt Ext: 6677
4: call-appr Auto-A/D? n
Upon saving it, I discovered that nothing had changed! So I logged off the phone and restarted it. Again no change.
Next I removed the contents of lines 3 and 4. This saving my work produced a display with only two call appearances. NOW I’m getting somewhere! I added the aut-msg-wt line back.
1: call-appr Auto-A/D? n
2: call-appr Auto-A/D? n
3: aut-msg-wt Ext: 6677
But saving this still only showed the two call appearances. WHAT? There must be a way right? So I again added the third call appearance to line 4. However all I had to show for this was again the three call appearances.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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  #2  
Old 12-12-2014, 05:14 AM
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I think call appearances need to be sequential.
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Old 12-12-2014, 05:31 AM
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marzahn marzahn is offline
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Solution Confirmed call appearances need to be sequential?

Evidently not M. As I wrote in my last message, I was able to place an "aut-msg-wt" between call appearance 3 and 4. It did not appear on the LCD however.

Setting the Phone Screen Width to "Half" under Screen & Sound Options shows lines 5 - 8 on the main LCD screen. However it appears that in will only display call and bridged appearances.

I have been told that settings files will not help. But I'm going to look anyway. Guess I'm just ornery!
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 12-12-2014, 09:20 PM
sunilkumarv sunilkumarv is offline
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yes, you can try tweaking settings file and see if it helps

FBONCASCREEN specifies whether features will be displayed on the same screen as call appearances
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Sunil

AVAYA| Voice: US:- +1 720 444 5271, India: +91 80 6715 3277 | Email:sunilkumarv@avaya.com|
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  #5  
Old 12-15-2014, 01:09 PM
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Red face Use a settings file to Show a 2nd Msg Indicatr light

Quote:
Originally Posted by sunilkumarv View Post
yes, you can try tweaking settings file and see if it helps

FBONCASCREEN specifies whether features will be displayed on the same screen as call appearances
I really appreciate the confirmation Sunil. I will pass this on to the tech who manages them.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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  #6  
Old 02-25-2015, 12:03 PM
alb293 alb293 is offline
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You will need to enable FBONSCREEN and remove one of your line appearances. Line appearances always come first, no matter the programming order.
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