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Old 07-06-2015, 03:29 PM
armit2 armit2 is offline
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Default Avaya phones not ringing long enough IP Office

I am currently using Avaya IP Office Manager to manage and configure groups and users of our Avaya phones. However, their phones are not ringing long enough. They ring three times and then go to voicemail.

I have already tried increasing the "No Answer Time" system wide but it seems to have had no effect whatsoever. All the users and groups utilize this default time and I was wondering if anyone knows if there may be settings elsewhere that could conflict with this particular configuration.
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Old 07-06-2015, 04:10 PM
combsk combsk is offline
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There are a few different timer settings... it sounds like you may be referring to calls to groups not ringing long enough. If so, then look at the timers in that programming. The Group No Answer timer (on the Group tab) is for how long the phone rings before going to another phone in the list. If you're ringing them all at once (either of the Collective Ring Modes), that timer is ignored and you have to look at the Groups Voicemail tab and the No Answer timer there.
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Old 07-08-2015, 11:28 AM
armit2 armit2 is offline
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Quote:
Originally Posted by combsk View Post
There are a few different timer settings... it sounds like you may be referring to calls to groups not ringing long enough. If so, then look at the timers in that programming. The Group No Answer timer (on the Group tab) is for how long the phone rings before going to another phone in the list. If you're ringing them all at once (either of the Collective Ring Modes), that timer is ignored and you have to look at the Groups Voicemail tab and the No Answer timer there.
I apologize for the late response I have been very busy. Thank you for this suggestion it worked for me, the phones now ring a sufficient number of times, I really appreciate your input thanks again.
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Old 07-08-2015, 02:02 PM
combsk combsk is offline
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Good deal. You're welcome - thanks for the follow-up!
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