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Old 03-01-2017, 01:23 AM
lebon lebon is offline
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Default Satisfaction survey

Hi all,

My client asks me a question
After hang up the agent, is it possible that the call is automatically transferred to another topic then IVR, for a satisfaction survey

Yvan
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Old 03-02-2017, 08:13 AM
kruegerb kruegerb is offline
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the only way is that the agent transfers manually the customer to a topic wiht IVRscript behind. It is not possible to hold the call in IPO when agent hang off.
It's an often requested feature, someone should create a GRIP for IPO (perhaps it exists already)
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Old 03-03-2017, 05:44 AM
kgerhold217 kgerhold217 is offline
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Default Post Dial

The is a post dial option in Voicemail Pro that may be able to be incorporated somehow.
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