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Old 11-19-2013, 10:31 AM
sconnell72376 sconnell72376 is offline
Join Date: Nov 2013
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Default Voicemail Pro FAX Routing Issue

I have a customer who wants to use one of their analog trunks as dual purpose, for incoming FAX and to make/receive calls. They are at 8.1 (69) or 8.1 (73), depending on location, and their VM Pro server is the UC110 module. We have all of their analog lines being answered by a VM Pro module with the "F" touch tone option as part of a menu to transfer fax calls to the fax machine's extension. For some reason, my fax transmissions from my office seem to always be recognized by the VM Pro, and gets routed to the FAX extension. When an inbound FAX is sent in by this customer's outer sites to one with the VM Pro answering the advertised "fax line", it appears it's not recognized by the VM Pro as a fax call. The sites are not networked, all use analog dialtone, and machines are outside of their PBX.

If it makes any difference, I'm sending my test faxes out over PRI on a CM solution, and my machine is a Brother MFC-240C.

We think this has to do with the machine brand being used company-wide, or some type of setting on the machine that needs to be changed for outbound FAX. Just wondering if this has happened to anyone else, and what you wound up doing for resolution?
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