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Old 11-16-2015, 12:02 PM
kifayath kifayath is offline
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Default AVAYA IPOCC 9.1 With critical

calls reach IPOCC
stays in IVR and gets disconnected with in 10 secs
like 6 , 7 , 8 , 9 secs
when the reports are been checked it is been seen that wait time in the column where TotNAbanWait <= Nthere is been mis calculated.is N value which is been set as 10
But in report <N value shows as zero
>N shows as 2 which are number of calls abandonded

IPOCC9.1.0.2, patch - IPOCC9.1.0.2209.1540

Can some one confirm

Last edited by kifayath; 11-16-2015 at 12:04 PM.
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