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Old 10-24-2016, 03:52 PM
whaleb whaleb is offline
Join Date: Oct 2016
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Default Setting up an after hours phone chain for critical issues

I am looking to see if this is possible. We would like to set up an internal number available to employees, who can call this number up and go through a list of escalating employees (site is down, SQL alerts, disks on Server X are full, etc).

This would ring through the technology department extensions, forward to cell's after hours, and move on if no one has answered or we've hit voicemail.

We are on Avaya IPOFFICE 500 version 5.2(53)

Has anyone set up an internal phone chain escalation system forwarding to user's cells?

Ideally this would function just like pagerduty's system, but 1 person would be able to call an extension, and go through a list of people, whoever hasn't answered.
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Old 10-27-2016, 08:33 AM
zakabog zakabog is offline
Join Date: Aug 2014
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zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points

At first I misread your question. There are a few ways to do this but it will be a bit tricky. You might need to make a sequential hunt group that has virtual members with forwarding enabled, and then have them in order of escalation but it will only ring one person at a time. Otherwise if you want them to ring all the cell phones at the same time you will need mobility enabled on all the phones (and on that version it requires a license.)

Last edited by zakabog; 10-27-2016 at 08:36 AM.
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