Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-17-2020, 04:20 AM
field5 field5 is offline
Aspiring Member
 
Join Date: Feb 2016
Posts: 1
field5 has 10 reputation points
Default advantage k175 phone set up

looking for administering and setting up phone
Reply With Quote
  #2  
Old 08-18-2020, 10:50 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Legend
 
Join Date: Sep 2010
Location: New York
Posts: 505
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

https://downloads.avaya.com/css/P8/documents/101061849
Reply With Quote
  #3  
Old 12-21-2021, 12:59 PM
yu205 yu205 is offline
Member
 
Join Date: Dec 2021
Posts: 5
yu205 has 10 reputation points
Question

Hello.

I purchased k175 IP phone with wireless handset. I did not order power adapter.

when I first try to power on, i sued type-c charger. According to product spec sheet can use standard type-c charger. the phone does not power on, no boot. there is not power button.

I also tried different ethernet cable to ethernet port since the drive support PoE. still no power on, no boot.

how to solve this ?
Reply With Quote
  #4  
Old 12-21-2021, 11:55 PM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 582
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

As per the installation and administration document link in the previous post:

"If your network does not support the 802.3at or 802.3af PoE specification, you can use an AC power adapter, which you can order separately."
Reply With Quote
  #5  
Old 12-22-2021, 06:39 AM
yu205 yu205 is offline
Member
 
Join Date: Dec 2021
Posts: 5
yu205 has 10 reputation points
Default

The user manual says can use standard type-C power. I tried type-c charger and other different power adapter from different electronics, still the device does not power on.
Reply With Quote
  #6  
Old 12-23-2021, 12:15 AM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 582
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Yes and No. The key is "Where on the phone is the USB-C port you are using?".

There have been several generations of K175 phone and only the latest 3rd generation ones can run from USB-C power.

If your K175 is 3rd generation, it will have two USB-C ports, one on the side and one on the back next to the Ethernet ports. It is the USB-C port on the back that can be used to power the phone.

If your K175 doesn't have a USB-C on the back then its either a first generation (a single ethernet port) or second generation (two ethernet ports) model. Both of those have a barrel connector for a 5V power supply adapter).
Reply With Quote
  #7  
Old 12-23-2021, 09:36 AM
yu205 yu205 is offline
Member
 
Join Date: Dec 2021
Posts: 5
yu205 has 10 reputation points
Default

Hello

its Avaya Vantage K175 with Camera Android Phone 700514685, model Avaya Vantage 11.

its has 1 usb c port next next audio jack, 2 ethernet.

I tried different power adapter from portable hard drive, usb C wall charger from microdot mobile phone . the device does not power on at all. there is not power on button or any control.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:41 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.