Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Contact Center Applications
Reload this Page Interaction Center Compose email crash
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-07-2013, 12:52 PM
wtracy wtracy is offline
Aspiring Member
  
Join Date: Jan 2013
Posts: 2
wtracy has 10 reputation points
Default Interaction Center Compose email crash
Were on Interaction Center 7.1.3 (yes it's old i know)

We normally deploy to agents on Citrix, using the Rich Client. Recently we moved to a new version of Citrix xen app.

We have smoothed out all issues save one, Compose/Reply/Transfer Email through the web agent window will crash the application with no error. You can view an email, change any/all settings in the web agent window, ect. But any attempt to Compose/Reply/Transfer causes the application to crash completely after a few seconds.

We have tried disabling spell check.

The same install on a Windows XP machine produces no crash and works fine.

Any thoughts or ideas?
Any idea what exactly is called upon when composing an email?
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 03:31 PM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.