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Old 02-23-2012, 10:24 AM
watkinsm9876 watkinsm9876 is offline
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Default Call History Call Back

I have 9611 and 9630 phones and when intiating a call from the missed call log the PBX inserts a 9 in front of all numbers. Our ARS is 3 and our AAR is 8. Where is the 9 coming from?
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Old 02-24-2012, 09:56 AM
davis124 davis124 is offline
Join Date: Oct 2011
Location: Omaha, NE
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Had this same problem - Found that you need to set this via the 46xxsetting.txt file...

Look for option - PHNOL

If it's not set or ## out then default is 9... If you set this option you can place your ARS code there...

Hope that helps,
James E. Davis
10 years at Lucent/Avaya as a System Application Specialist
4 years at Avaya as a TIER III Engineer
Now working for UNMC as a System Admin/VoIP Engineer
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Old 11-04-2018, 11:22 PM
chand203 chand203 is offline
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Hi James,

I have SET PHNOL 9 but still while calling back ,, it adds 1 to the original number and dailed out as

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