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Old 08-07-2015, 03:34 AM
jacks196 jacks196 is offline
Join Date: Oct 2014
Location: Sheffield, England
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Default Callpilot / AMS messaging in AACC

In the olden days when I supported a CS1k / Callpilot / CC6, users were able to record, via their desk phone, custom messaging into Callpilot which was then able to be replayed via the Contact Centre scripting.

An example of this would the the IT Support Desk recording ad-hoc messages when there is a system outage "Thank you for calling the service desk, we presently have a fault with ......." kind of thing.

There seems to be no equivalent method, that I know of, of doing this in a pure AACC / SIP environment using AMS - at present our Support Desk have to record a message on their PC, save with the correct audio parameters, log into AMS and then upload the .wav file - all a bit longwinded..

Anybody any thoughts?

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Old 12-14-2015, 05:41 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
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I Suggest you to reach out to Avaya professional Services who may have some option for you.
Vikram SG
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