Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 07-20-2017, 09:22 PM
rdagur rdagur is offline
Join Date: Dec 2014
Posts: 49
rdagur has 10 reputation points
Default no voice on one x with airtell

hi team , i am facing a strange issue since last two weeks .
one of my customer facing strange issue . they use avaya ipo one x on 4 g via IDEA/VODAFONE/RIM but facing issue with AIRTEL .
connected fully no voice with AIRTEL working fine with idea and vodafone.
Reply With Quote
Old 07-24-2017, 07:50 AM
kirchenlo kirchenlo is offline
Join Date: Nov 2010
Posts: 195
kirchenlo has 15 reputation pointskirchenlo has 15 reputation points


this will certainly not help you. I have come across similar problems with roaming, and I am sure it is something in the mobile network that prevents this working properly. I would check the IP addresses in the 4G network (on your local mobile phone) and the IP address which is registered on one-x/IP Office, you should then see a different address and this is due to some NAT within the operators network. Check the SIP signalling and you will see that the audio IP addresses might be different compared with your device IP. Till now I couldn’t find a solution for it.

Are you using a SBC?

If no, then maybe consider using the SBC it might fix the problem.
Reply With Quote
Old 07-25-2017, 09:00 PM
rdagur rdagur is offline
Join Date: Dec 2014
Posts: 49
rdagur has 10 reputation points

hi thanks for your reply.
you are right , same here both ip registered show in SSA and my hand set are different.
at customer end we are not using SBC.

in my lab we are using SBC and every thing working ok.
with different ips..
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:21 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.