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Old 09-23-2019, 02:08 PM
nimkh3 nimkh3 is offline
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Default Need help with J139 and IP Office R11.0.4

Hi All,


Can anyone advise how I can get J139 phones working with H.323 licenses on IP Office R11.0.4?


Phone keep showing Acquiring service message.


Thanks,
Mehar
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Old 09-24-2019, 01:36 PM
thiel2 thiel2 is offline
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J139 phones do not support H.323 signalling, only SIP.

Delete your H.323 extension (leave the User, it is fine)
Create a new SIP extension instead

The license is still an Avaya IP Endpoint license, doesn't matter if the Avaya IP phone is using SIP or H.323 to communicate

(Also, make sure SIP Registrar is checked on the LAN interface that the phone is registering to)
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Old 09-25-2019, 01:54 PM
nimkh3 nimkh3 is offline
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Thanks Thiel. Appreciate it.


Can you guide me where I can find this kind of information in the future? I have struggled for almost 2 - 3 weeks asking local vendors and checking online resources - no clear answer.
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Old 09-26-2019, 12:08 PM
thiel2 thiel2 is offline
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https://downloads.avaya.com/css/P8/documents/101047024
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