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Old 01-30-2012, 10:27 AM
ahostu ahostu is offline
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Default Mod Messaging issue

When recording a voicemail greeting it hiccups in the middle of recording. Has anyone else have this issue and what was done to correct this issue
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Old 02-10-2012, 01:26 PM
rdornier4tsg rdornier4tsg is offline
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Quote:
Originally Posted by ahostu View Post
When recording a voicemail greeting it hiccups in the middle of recording. Has anyone else have this issue and what was done to correct this issue
Check the packet size in the signal group of the hunt group for messaging. The packet size MUST be set to 2 and 20ms on both CM and MM in order to function properly. Any other value is not supported and a mis-match of these values on either side will cause the recording gap that you are experiencing. Additionally, you can make sure the IP-Audio Hairpinning and Shuffling are disabled to avoid audio quality issues.

Good luck.
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