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Old 03-16-2016, 01:25 PM
dcidelanos dcidelanos is offline
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Default avaya how to enable shared control on one-x communicator SIP

we are trying to activate share control one-x communicator (rel 6.2.11) with a Avaya SIP phone 9611G (rel 7).
SMGR rel 6.3.15 / SM 6.13.15 / CM 6.3.112
The one-x communicator is correctly connected to SM and Presence (same thing for the deskphone SIP).
But there is no communication between the one-x com and the deskphone (except for the presence).
Do you have any idea where I can check the configuration (in SM / SMGR /one-x Com)??
thanks for your help
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Old 03-16-2016, 02:47 PM
gwebster gwebster is offline
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You configure shared control in the one-X Communicator when you set it up for "Deskphone mode".
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Old 03-17-2016, 03:01 AM
thibaultd thibaultd is offline
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I work with Dominique on this issue (we are colleagues).
We know how to configure One-X Communicator to activate Deskphone Mode.
This works perfectly in H323. But it doesn't work in SIP.
The 1X-C connects correctly. But we can't not control the phone.
Any idea?
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