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Old 09-06-2012, 05:18 PM
dbleth dbleth is offline
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Default 9640G stuck at "discover" screen

I have one brand new 9640G that is stuck at the discover screen and then regularly reboots. I have another phone doing the same...it didn't start this until I entered the wrong login password. I cannot access any type of craft menu ( mute key, craft, #) or any combination of that.
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Old 09-07-2012, 11:58 AM
gwebster gwebster is offline
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New phones may not be loaded with the latest software. Did you upgrade the 9640G to the latest (3.105S) software?
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Old 09-07-2012, 08:45 PM
dbleth dbleth is offline
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Not aware of the version but will check. I have programmed several of these phones with just the two I mentioned having this issue. I am puzzled as to why the craft feature doesn't work...although I am not sure if settings in the server or the text files affect the craft feature. I am not the administrator for our Avaya system. I am a telecommunications tech that has been setting these phones up recently for the end users.
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