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  #1  
Old 03-07-2013, 01:59 PM
garg19 garg19 is offline
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Default denial event 1644 issue

Extensions 1610 and 1611 have the same issues. From cell phone, 469-269-1611 was called.
The call was then transferred to extension 1402 but the call did not actually transfer to 1402 it went on hold on extension 1610.
When the call is picked up from extension 1610 to try to completed the transfer of the call, it beeps twice and will not allow the transfer to occur.

Most of the time outside calls cannot be transferred and are lost when answered by 1610 or 1611.
Please make sure that when the line transfer issues are being fixed that we are still able to transfer the main line to 1610 at night and on the weekends.

mobile--->469-269-1611--->


1610 COR 13, Coverage Path X
1611 COR 13, Coverage Path X
1402- COR 13, Coverage Path 13
------------------------------------------------------------------------------------




list trace station 1610 Page 1

LIST TRACE

time data

14:40:24 Calling party station 1501 cid 0xd88
14:40:24 Calling Number & Name 1501 Doug Ware
14:40:24 dial 1610
14:40:24 ring station 1610 cid 0xd88
14:40:26 active station 1611 cid 0xd88
14:40:32 G711MU ssff ps:20 - IGC created
rgn:1 [10.162.140.29]:2054 (GW2)
rgn:1 [10.162.140.28]:2128 (GW1)
14:40:32 xoip options: fax:Relay modem:PT tty:US (igc)
xoip ip: [10.162.140.29]:2054
14:40:32 xoip options: fax:Relay modem:PT tty:US (igc)
xoip ip: [10.162.140.28]:2128
14:40:38 conf/tran hold station 1611 cid 0xd88
14:40:38 denial event 1644: Orig block/invalid digits D1=0x8c75 D2=0xb100d8c
14:40:38 active station 1611 cid 0xd8c

list trace station 1610 Page 2

LIST TRACE

time data
14:40:41 unhold station 1611 cid 0xd88
14:40:41 conf/tran hold station 1611 cid 0xd88
14:40:47 unhold station 1611 cid 0xd88
14:40:48 conf/tran hold station 1611 cid 0xd88
14:40:51 unhold station 1611 cid 0xd88
14:40:51 conf/tran hold station 1611 cid 0xd88
14:41:11 active station 1610 cid 0xd93
14:41:14 idle station 1610 cid 0xd93
14:41:14 Calling party station 1501 cid 0xd88
14:41:14 Calling Number & Name 1501 Doug Ware
14:41:14 unhold station 1610 cid 0xd88
14:41:57 conf/tran hold station 1610 cid 0xd88
14:41:57 denial event 1644: Orig block/invalid digits D1=0x8c7f D2=0xb100d9b
14:41:57 active station 1610 cid 0xd9b
14:42:00 conf/tran hold station 1610 cid 0xd88
14:42:00 denial event 1644: Orig block/invalid digits D1=0x8c7f D2=0xb100d9d



list trace station 1610 Page 2

LIST TRACE

time data
14:40:41 unhold station 1611 cid 0xd88
14:40:41 conf/tran hold station 1611 cid 0xd88
14:40:47 unhold station 1611 cid 0xd88
14:40:48 conf/tran hold station 1611 cid 0xd88
14:40:51 unhold station 1611 cid 0xd88
14:40:51 conf/tran hold station 1611 cid 0xd88
14:41:11 active station 1610 cid 0xd93
14:41:14 idle station 1610 cid 0xd93
14:41:14 Calling party station 1501 cid 0xd88
14:41:14 Calling Number & Name 1501 Doug Ware
14:41:14 unhold station 1610 cid 0xd88
14:41:57 conf/tran hold station 1610 cid 0xd88
14:41:57 denial event 1644: Orig block/invalid digits D1=0x8c7f D2=0xb100d9b
14:41:57 active station 1610 cid 0xd9b
14:42:00 conf/tran hold station 1610 cid 0xd88
14:42:00 denial event 1644: Orig block/invalid digits D1=0x8c7f D2=0xb100d9d
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  #2  
Old 05-16-2013, 08:19 PM
sharma16 sharma16 is offline
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Default

Hi ,

what is the value of "
Auto Select Any Idle Appearance " on station page if its not enable then enable it and perform the test again.
change station XXXXX Page 2 of 6
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance?
n ===> 'y'
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? y Bridged Idle Line Preference? n
Bridged C
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