Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-15-2017, 09:40 AM
evargh evargh is offline
Member
 
Join Date: Jan 2016
Posts: 6
evargh has 10 reputation points
Default IPOCC Incorrect Agent Report

I have created 2 agent groups and assigned agents to the group.There are 2 agents needs to be assigned to both the AG.
These 2 agents are signed on to both groups and they are receiving calls on both AG.When i generate AG reports, for these two groups, it shows identical data for both agents and not filtered by the Agent Group.For example, agent got 2 calls to AG1 and other 2 calls to
AG2. When i generate report for Agent Groups, expecting 2 inbound calls for the Agent in AG1, 2 inbound calls for the same Agent in AG2. But what i am getting is
4 inbound calls in both the AG report.Can anyone please help?
Reply With Quote
  #2  
Old 03-16-2017, 01:42 AM
kruegerb kruegerb is offline
Genius
.
 
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points
Default

The report is correct. The report gives the number of calls for the agents contained in the AG, and this is 4.
It is not a good idea to use ag report to get the information. Better: make a agent or team report with number of calls broken down to topic or AG.
Reply With Quote
Reply

Tags
ipocc report

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:04 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.