Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-02-2018, 11:14 PM
babu30 babu30 is offline
Aspiring Member
 
Join Date: May 2015
Posts: 2
babu30 has 10 reputation points
Default Vantage Video call issue

Hi,

we have installed Vantage device basic , audio call are working fine between extensions.
Video calls is not working getting message as " Escalation to Video Failed"

System Details
SM and SMGR: version 7.0
CM Version: 7.0
Vantage device: version 1.0.0.2.
Required help to resolve the issue.
Reply With Quote
  #2  
Old 03-05-2018, 06:52 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Genius
 
Join Date: Sep 2010
Location: New York
Posts: 358
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

Is "IP video" enabled on p1 of the CM station form?
Reply With Quote
  #3  
Old 03-06-2018, 12:09 AM
babu30 babu30 is offline
Aspiring Member
 
Join Date: May 2015
Posts: 2
babu30 has 10 reputation points
Default

Yes Both IP softphone and IP video is Yes.
Reply With Quote
  #4  
Old 03-07-2018, 05:38 AM
kumar1499 kumar1499 is offline
Whiz
 
Join Date: Oct 2017
Location: Bangalore, India
Posts: 40
kumar1499 has 11 reputation points
Default

How about Codec set ? , do you have proper configuration between CM & SM for this user ?

to isolate device ,may be try login to one-x Communicator or Avaya communicator from your PC and see if video works
Reply With Quote
  #5  
Old 03-07-2018, 10:54 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Genius
 
Join Date: Sep 2010
Location: New York
Posts: 358
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

Kumar brings up a good point about the codec set. Make sure "Direct IP Multimedia" is enabled there. Also, "IP video" needs to be enabled on the signaling group for the trunk between SM and CM you're using for these calls.

Good reference document: https://downloads.avaya.com/css/P8/documents/100180521
Reply With Quote
  #6  
Old 01-04-2019, 03:44 PM
garne40 garne40 is offline
Aspiring Member
 
Join Date: Jan 2019
Posts: 1
garne40 has 10 reputation points
Default I'm having the same issue

Did you guys find a fix for this? I’m having the same issue. When I call from one Vantage phone to another, I get “Escalation to Video Failed”. Audio calls work, but the video does not.
Vantage basic 2.0.0.0.0411
IP codec set: allow direct-IP multimedia? Y
Signaling group: IP Video? Y
Phone: IP softphone? Y
Phone: IP Video softphone? Y
Session Manager: 7.1
CM: 7.1
Reply With Quote
  #7  
Old 02-05-2019, 12:19 PM
gonza886 gonza886 is offline
Aspiring Member
 
Join Date: Feb 2019
Posts: 1
gonza886 has 10 reputation points
Default

Hello I had this same issue, one thing to check is when you enable IP Softphone and Video from System Manager. Double check the CM. Make sure its enabled there too. We had It enabled on the SMGR side but it was not checked on the CM programming side. Checked both boxes and it worked.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:51 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.