Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-12-2021, 12:44 AM
jtarjanyi jtarjanyi is offline
Guru
 
Join Date: May 2012
Posts: 102
jtarjanyi has 10 reputation points
Question ACCS AD - ACW activation

Is there any way to activate ACW only one click insted of click on ACW and select one of the ACW with activity code?

Our customer don't want to diferentiate ACWs so only one default is OK, but compared to IPOCC where there were a dedicated button for ACW the agent desktopk provided solution is more complicated.

Go Not Ready is clickable

https://pasteboard.co/JJJtOvm.png

Unfortunately ACW is not

Last edited by jtarjanyi; 01-15-2021 at 01:37 AM. Reason: Adding picture
Reply With Quote
  #2  
Old 04-22-2021, 05:55 AM
mstasi mstasi is offline
Aspiring Member
 
Join Date: Sep 2018
Posts: 2
mstasi has 10 reputation points
Default

Hi

I have the same issue with ACW.
I tested an option "Enter ACW using Not Ready without Reason Code" but without results.

I have configured "After call break" in Theshold Classed - it works from technical point of view (agent is prevented from new call afer adjusted time) but in haven't any information in AAAD (status is "Ready")

Is it any way to make it work similar to IPOCC? (Automatic Wrap-Up with information to Agent Desktop and possibility to reduce ACW time by clicking any button in AAAD?)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:43 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.