Dial into Hunt group from outside

[marti1151]

We have Avaya IP Office.

I installed a Hunt Group (500). I added people to that Hunt group. I can dial that hunt group inside the building and it works as I want it to. But, when the main phone is put into Night-mode or DND and callers receive the dial by extension recording, they cannot get to the Hunt group. How would I go about making that work?

Thanks!

[havel3]

Basic mode or preferred mode?

[marti1151]

Originally Posted by havel3

Basic mode or preferred mode?

I honestly don't know. I "inherited" the setup and have just been reading the manual.

[havel3]

For preferred use Incoming Call route and set the group as the target for a specific DDI or line, press F1 in manager may help
For basic.... I don't know, never used it.

[marti1151]

Ok, so I figured out I am using Preferred.

I have a Hunt Group (500 Ops) and extension set to 500 and the 4 people are added that it should ring too. It works when dialed in-house from any phone.

Under Incoming Call Route:
Created a new route.
Bearer: Any Data
Line Group ID: 0
Incoming Number: 500 (this is what I am expecting the caller to dial on the keypad when the phone system answer if the main number is on DND)
Destinations tab points to the 500 Ops extension.

Still does not work.

Any help is appreciated.

[havel3]

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[marti1151]

Originally Posted by havel3

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Are you saying you don't know? Am I asking the wrong question?

[havel3]

Incoming Number: 500 (this is what I am expecting the caller to dial on the keypad when the phone system answer if the main number is on DND)
This is the part were I am lost, normally the customer cannot dial a numberunless you have a AutoAttendant.
If you have that then the option for the customer to dial is from 0 to 9 and * and #, not 500, in the AutoAttendant you set a action for each number and in this case you can set the 5 with a divert action to group 500.

[marti1151]

Originally Posted by havel3

Incoming Number: 500 (this is what I am expecting the caller to dial on the keypad when the phone system answer if the main number is on DND)
This is the part were I am lost, normally the customer cannot dial a numberunless you have a AutoAttendant.
If you have that then the option for the customer to dial is from 0 to 9 and * and #, not 500, in the AutoAttendant you set a action for each number and in this case you can set the 5 with a divert action to group 500.

We have a recording that comes on that allows the caller to dial by last name or extension.

[thiel2]

Start with the Incoming Call Route - What is the number people are calling in on, and where do you want the call to go?

On the Standard tab, the Bearer Capability is Any Voice
The Line Group ID is 0
The Incoming Number is the DID number the caller dialed to get there (such as 2135551212)

On the Destination Tab, this is where you put 500 if you want the call to go to Hunt Group 500.

You could also type in something like VM:AutoAttendant if you have a module in VM Pro called AutoAttendant. This would send the call there instead of 500. You might want to put 500 as the Fallback Destination, so if the voicemail system is down, the call would ring at the group instead of being rejected.


Now in the AutoAttendant, it's find to have people dial the whole extension number of 500. You add a Touch Tone of 5??, and connect that to a Transfer with $KEY as the destination. This way the caller can dial any extension in the 500's and get there.