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Old 10-24-2013, 12:59 PM
rump rump is offline
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Angry Work Order Closed - No Resolution

My work request #1-4559192363 was closed and my problem was not resolved. I have tried to reach out to customer support and it tells me I have to login.....when I am already logged in. I have tried every avenue possible to get this issue resolved and posting on here is my last resort. I have a broken phone that my company is paying monthly to maintain and the problem is not being resolved. Assistance with this issue would be greatly appreciated.
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Old 10-24-2013, 04:36 PM
nherman nherman is offline
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Hi Whitney,

A couple of things, first, I have gone ahead and created a Servie Request for you, someone should be contacting you soon to help troubleshoot your issue. The Service Request number is: 1-4593976531

Second, I found an issue with your online account profile which is why you were not able to login and create a Service Request earlier. IT will need to refresh your account so it will work again, that ticket number is IC940473. If you are not able to login and perform the necessary functions, by Monday Oct 28th please contact me directly, nherman@avaya.com.

Best Regards,
Natallee
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