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Old 03-29-2017, 02:35 AM
gsanadze gsanadze is offline
Join Date: Mar 2015
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Default Agent does not send outgoing e-mail

What could it be - Agent recieves e-mail from public Inbox (Yandex.ru), replies to e-mail. Or initiates outgoing e-mail contact.

No error messages. No warning, nothing.

But message does not sent.

In the contact status mentioned: Callback Status: EMail Not Sent

Appriciate assistance, thx
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Old 04-03-2017, 07:21 AM
gsanadze gsanadze is offline
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Default The issue resilved

the proble was with service provider security settings

SMTP server blocked outgoing e-mails until verification using real mobile phone is passed.

I noted this by reading log file - there were a message like" You seem like a spamer please prooff that you are human being no robot
- end ther were a link where to go for verification.

I went through the procedure of verification by phone and it started to work.

I hope this may help somebody
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Old 05-13-2017, 03:26 AM
johns1224 johns1224 is offline
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Hi, gsanadze! Thanks for sharing updates on this.
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Old 06-05-2019, 04:45 AM
jouhra jouhra is offline
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Default Same here

Hello, can you please advise which logs should I check and where to find it? I have the same/similar issues here with my customer, but there is no spam protection or verification. I would like to check the logs to find out why the mails are not being sent out.
This was an dispute e-mail received in a skillset and an agent needs to transfer such mail to external Agent (another department not using AAAD). This usually works OK, but some instances are not going through and I need to find out why.

Thank you for your tips.
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