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Old 03-11-2018, 05:11 AM
mqatatsheh mqatatsheh is offline
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Join Date: Dec 2012
Posts: 67
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Default Jitter and Delay when playing IVR announcments

Hello ...

I have the folllowing Issue:

1. Incoming call via PRI is sent to the IPOCC Topic.
2. User hear IVR announcements (Jitter and Delay).
- Use the Deafult IPOCC announcemts, same result when hear announcments (Jitter and Delay)
- when dial a topic from internal normal extension, hear the IVR announcments very well with no jitter and delay in packets
- when dial a topic from internal Agent extension, same result when hear announcments (Jitter and Delay)
- there is no issue if we using the same announcement with same format from VMpro
3. IPOCC Agent Answer the Call and there is no problems or issues when talking.

RAISE A TICKET WITH AVAYA WITH NO RESULTS
ADDING A VCM CARD WITH NO RESULT
CONNECTING THE IPOCC SERVER AND IPO AND AGENT EXTENSION TO SEPERATE SWITCH WITH NO RESULT

The IPOCC and IPO is Rlease 10.1, The IPOCC Server is Under Hyper-V
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