Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-10-2018, 04:15 PM
cahil14 cahil14 is offline
Aspiring Member
 
Join Date: May 2018
Posts: 1
cahil14 has 10 reputation points
Default CMS Error

Hi Team,

How can I resolve the issue below regarding a CMS ID login? I've already uninstalled/re-installed the CMS Supervisor as well as clear the cache. Have also change the settings of the server on the CMS Supervisor. Have also change the password multiple times and unlock the affected CMS ID.

"The server did not recognize your Login ID and/or Password, your Login shell is not set to CMS, or (V8 or later CMS only) cmsadm backup is running."

Thanks,
Paolo
Reply With Quote
  #2  
Old 05-11-2018, 02:44 AM
hunte99 hunte99 is offline
Member
 
Join Date: Aug 2017
Location: United Kingdom
Posts: 7
hunte99 has 11 reputation points
Default

Hi Paolo,

Are you using a newly created user or one of the built in user accounts?

Thanks,
Craig
__________________
Consultant and Director at Grey Space - Avaya Contact Centre Specialists

https://www.grey-space.com

https://www.linkedin.com/company/teamgreyspace/
Reply With Quote
  #3  
Old 06-19-2018, 11:50 AM
corne29 corne29 is offline
 
Join Date: Jun 2018
Posts: 1
corne29 has 10 reputation points
Default

What version of CMS did you install? R16 or R17? What version is actually running on the CMS server?
Reply With Quote
  #4  
Old 06-29-2018, 10:02 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
 
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Delivered Is the CMS Server Build Correct?

Quote:
Originally Posted by corne29 View Post
What version of CMS did you install? R16 or R17? What version is actually running on the CMS server?

When you installed the supervisor client, what server version did you specify. I see something like this when installing a 17.x supervisor client on a CMS 15 server. You can run the installation again to insure you designate the right server release.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:06 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.