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Old 07-19-2012, 05:43 AM
succession succession is offline
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Join Date: Jul 2012
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Default IPO with Call Center and Activitycode during the call

Wer are in the lass steps to sell a IP Office with Call Center to a customer.

The customer want to now if it possible to use activitycodes during th call for mesurements to clarif which question was ask thhe agent


If a call arrived a agent the agent must be able to dial some digit from his phone to clarify the issue of the call

as a excample

Call arrived agent dial 1111 for franchise
or 1112 for Hotel
or xxxx

Is it possibel the setup this codes and is it possible to get reports for this reason

The customer want to have round about more than 100 differt codes

Thanks for help
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