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Old 10-29-2015, 11:32 AM
space1 space1 is offline
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Question OD, EP Additional call volume & performance lags

Outbound call center Orchestration completing 300 calls, total contacts matched processed contacts.

when call centers added and volume raised to 600 calls,2821 total contacts no longer matches processed contacts 2789.
calls process significantly slower, stuck in Que.

telephony ports 60, max outbound 50 ports. no inbound, predictive or preview. Only Orchestration running.
EPM 7.0.664, MPP 7.0.6619, POM 3.01.150, on 2 EPM's, 2 MPP's. SIP, One X agent 2.5, Avaya CM.
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Old 01-28-2016, 11:25 PM
sandeepreddy sandeepreddy is offline
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Join Date: Oct 2011
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You might want to check if all the contacts attributes added are valid!
If you feel there is any discrepancy please raise a ticket with Avaya Support so that it can be investigated.

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