how to configure a new extension to experience portal ivr application

[mache]

Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience portal. I can access this application using verify.

But now i want to route an extension to this application.

Please can someone help me know how to configure an unused extension to be routed to be called to this application in experience portal.

Do i need to route this extension directly to the mpp server by creating a sip entity in the system manager or something else.

Thanks in advance.

[johns1224]

Hi, mache! Any updates on this? Thanks you.

[marzahn]

Originally Posted by mache

Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience portal. I can access this application using verify.

But now i want to route an extension to this application.

Please can someone help me know how to configure an unused extension to be routed to be called to this application in experience portal.

Do i need to route this extension directly to the mpp server by creating a sip entity in the system manager or something else.

Thanks in advance.

Inbound, outbound, or both?
All Calls or Selected Calls?

In my mind, the trick is going to be if you need to keep the DNIS digits while routing the call.