Delay before entering IVR call flow

[lim58]

Hi,

We are experiencing delay issue for every call that is going into IVR call flow.

Detail Info:
- VP 5.1 service pack 3
- 1 VPMS, 2 MPP
- Physical servers.
- 1/6/2015, tentatively 8:30am to 12:30pm.
- VP call flow delay 15 seconds before playing welcome greeting announcement.

We are quite sure the delay happened after the call land on VP
Call land on VP > Delay 15 seconds > Welcome Greeting Announcement

After restarting tomcat service, the issue is solved, however we would like to know what could be the root cause and steps to prevent the issue from happening again.

Please let me know if you need any other log files.

Thank you.

[sandeepreddy]

Hi

You did mention the restart of tomcat [app server ] resolved the issue. Please check the application or the app server to see if there is any delay in response for the requested URLs from the MPP.

Also it would be good if you open up a support request for this after you have checked from the app/app-server side. The backbone can check & assist.
We will be able to prioritize and assist accordingly with a service request.

Appreciate your co-operation & understanding. Thanks.