Pause when dialing on outbound campaign

[cflowe]

Howdy Folks,

First post so please bear with me!

In our attempts to become PCI complaint we have engaged a 3rd party. We call them, stream DTMF tones of the customer and a bridged conference is formed.

Works fine for manual dialling on phone sets but outbound campaigns through AAAD is proving tricky because of a required pause by the remote end. It needs to work like this:

Calls 3rd party access number > pauses for a second > streams DTMF tones of end customer’s number.

We’ve discovered it’s not possible to add a pause on an ISDN circuit when dialling from the CS1k.

(I’ve asked our carrier (BT) if they provide a service where they will accept an agreed code)

We’re wondering if the above could be accomplished via scripting?

Currently customer data is simply uploaded from a .CSV file into an outbound campaigns.

I’m guessing the tricky part would be to get that customer tel number into the script as a variable!

Hope that makes sense - if anyone has any insights into how I might begin to attempt to achieve this I’d be very grateful.

Cheers,
Christian

[sandeepreddy]

Hi Christian,

To check if this implementation works or if it is feasible can be best answered by APS.
Avaya Professional Services. You may contact APS and get clarification on the same.
Thanks.