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  #1  
Old 04-12-2016, 01:21 PM
digitalg digitalg is offline
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Default where to find chat log

Where do I find the chat log ?
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  #2  
Old 04-12-2016, 10:49 PM
marquardt marquardt is offline
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Default Agent Chat Archive

In the Chat archive all chat requests are shown with the complete text.

The Agent needs the privilege Advanced Archive view (in Tab Agent).
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  #3  
Old 06-01-2016, 08:11 AM
clishman clishman is offline
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I've enabled this for my supervisors but they can't find anything after a search.

Does something else need to be enabled?
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  #4  
Old 06-01-2016, 10:52 PM
marquardt marquardt is offline
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Default Authorization

Please check also the authorization.

The Supervisor needs the authorization for the appropriate Agents AND Topics.

Please note:

See also log of TR database and log of Mediastore database.

The list of Chat requests (participant, date, topic, agent .....) is a view of the TR database.
The Chat requests (converstion) are stored in the Mediastore database.

Last edited by marquardt; 06-01-2016 at 10:55 PM.
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  #5  
Old 06-02-2016, 05:28 AM
clishman clishman is offline
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The autorization is set to all for everything but I'm still not getting any details back or seeing any logs in the databases listed
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  #6  
Old 06-03-2016, 12:24 AM
marquardt marquardt is offline
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Default TTrace

TTrace see:

Folder MonStat -> tr_srv

Folder Databases -> mediastore_db_srv
Folder Databases -> tr_db_srv


see also messages in:
Folder UI -> CCUI
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  #7  
Old 07-28-2016, 08:21 AM
clishman clishman is offline
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I've check all of the logs and can't see any errors.
Is there something I should be looking out for when it writes the conversation onto something? I can see the ongoing chat in the logs but nothing showing a final write to archive bit
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