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  #1  
Old 11-05-2013, 08:23 PM
ccueva ccueva is offline
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Exclamation Troubles with my IP Office Server Edition

Hi

First of all, this is my first post and my english is not well but at least i'm trying.

Let me explain you my trouble.

I've two HP servers running IP Office Linux PC (server edition) and a Control Unit IPO 500 v2 working together.

All my IP phones are plugged to my main server (10.16.0.10) and my Control Unit has the E1 modules, 5 analog expasion modules and 1 digital expansion module (for older phones like fax o digital Avaya phones).

Everything was happiness until someday... Suddenly, all my IP phones logged off, the display shown "Discover <IP of my call server>" and my IP phones seemed to be dead... After 10 (perhaps 12) minutes, the phones gone working again.

This happened several times in 2 weeks. Viewing the log via SSH of /var/log/messages in my main server, I found this:

Nov 4 09:59:47 10.16.0.12 TRP|QoS Alarm: Jitter=6ms,RoundTripTime=1ms,PacketLossFraction=54/1000; CallRef=14925; Device=Line(id=5)
Nov 4 09:59:49 10.16.0.12 TRP|The Voicemail server is down
Nov 4 09:59:54 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:01 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:12 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:14 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:14 XALPJEV IPOfficeWatchdog[2168]: ipoffice problem detected. Restarting.
Nov 4 10:05:14 10.16.0.11 TRP|The Voicemail server is down
Nov 4 10:00:35 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:35 XALPJEV kernel: hpsa 0000:05:00.0: cp ffff880037b00000 has check condition: unknown type: Sense: 0x5, ASC: 0x20, ASCQ: 0x0, Returning result: 0x2, cmd=[85 08 2e 00 00 00 00 00 00 00 00 00 00 40 ec 00]
Nov 4 10:00:35 XALPJEV kernel: hpsa 0000:05:00.0: cp ffff880037b00000 has check condition: unknown type: Sense: 0x5, ASC: 0x20, ASCQ: 0x0, Returning result: 0x2, cmd=[85 08 2e 00 00 00 00 00 00 00 00 00 00 40 a1 00]
Nov 4 10:00:49 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:46 10.16.0.10 TRP|System has restarted from power fail (cold start)
Nov 4 10:00:47 10.16.0.10 TRP|The Voicemail server is now operational
Nov 4 10:00:51 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:51 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:00:47 10.16.0.10 ATR|ColdStart||||||
Nov 4 10:00:58 10.16.0.12 TRP|The following system resources are all in use: Voicemail Channels
Nov 4 10:05:55 10.16.0.11 TRP|The Voicemail server is now operational
Nov 4 10:01:01 10.16.0.12 TRP|The Voicemail server is now operational
Nov 4 10:02:02 10.16.0.10 TRP|Failed to load Hold Music source file
Nov 4 10:02:03 10.16.0.10 TRP|The phone type 9611 (id 11422) has been plugged in for extension 16129
Nov 4 10:02:03 10.16.0.10 TRP|The phone type 9611 (id 11462) has been plugged in for extension 21137
Nov 4 10:02:03 10.16.0.10 TRP|The phone type 9611 (id 11229) has been plugged in for extension 13404

...

Slowly, after voicemail server back to operational mode, all my IP phones starts to work again.

Every time this happens, the same log is displayed... Voicemail server goes down suddenly (I DON'T KNOW WHY!!!!) and the IPOffice "daemon" detects a fail and the restart by itself and the my IP phones dies...

What is happening with my system? The server never restarts at all, only IPoffice service, I don't loose the communication with the NIC of the server, but i do with the service... Can't load Manager, can't load System Status

What "IPOfficeWatchdog[2168]" error means?? Is there the voicemail server (allocated in same server than IPO) having troubles?

Please, help me if it is possible.

Thanks in advance.
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  #2  
Old 11-06-2013, 01:43 AM
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nash nash is offline
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Hi - do you have the system on a UPS? It would appear that the whole went down because of a power failure:
Nov 4 10:00:46 10.16.0.10 TRP|System has restarted from power fail (cold start)

Make sure that your system is plugged into clean power and is on an UPS. This snapshot wouldn't suggest that there was an abnormal restart of the IP Office but would point to an external power failure.
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Old 11-06-2013, 09:00 AM
ccueva ccueva is offline
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Ah! I forgot to talk about it... There is no electrical issue in the rack. Indeed, the System Status shows that IP office had an error and restarted by itself some minutes after the error but the general status shows that the server was working since few days ago, without restart.

I've the servers plugged to an UPS and the UPS is working fine... I don't know why the log shows that it is a "cold restart" or "power fail"; the server is working fine without electrical issue.
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  #4  
Old 11-08-2013, 12:10 PM
furrerm furrerm is offline
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log into web manager and check our services and see how long they have been up. Then compare that to the servers uptime. THis will show if the services restarted or the server did.

I hope you have maintenance on this, as I would suggest that you open a ticket on this as soon as possible.
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  #5  
Old 11-28-2013, 04:05 AM
gcorco gcorco is offline
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Default update??

have you a update on this as I have the same issue
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  #6  
Old 02-16-2014, 09:11 PM
herna77 herna77 is offline
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Red face Server Edition IPO

in the release 8.1.73 have a problem with voicemail. rebooting your server.
required patch for solution.

I have patch!
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