Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-16-2014, 01:23 AM
frade2 frade2 is offline
Whiz
 
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Red face Elite Multichannel SDKs / WebServices etc

I everybody!

I would like to know all the ways to integrate EliteMultichannel in a customer enviroment, for example how to create custom button to transfer to another VDN, how to open a web page with parameters embedded in the Desktop etc...

I don't know if exist some documents of methods of integrations...i haven't found it.
No forums on Devconnect regarding Elite Multichannel

Could you help me? THANKS
Reply With Quote
  #2  
Old 01-14-2015, 03:04 AM
frade2 frade2 is offline
Whiz
 
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Default

Nobody has any idea?

Plase any thing is much appreciated.

Thanks
Reply With Quote
  #3  
Old 01-14-2015, 06:50 AM
norto7 norto7 is offline
Member
 
Join Date: Aug 2014
Posts: 8
norto7 has 10 reputation points
Default Aes

If you have an AES server you can use the AES WebServices for basic call control or the sms to control the CM
Reply With Quote
  #4  
Old 01-27-2015, 10:10 AM
longo10 longo10 is offline
Member
 
Join Date: Jan 2015
Location: Mexico, DF.
Posts: 3
longo10 has 11 reputation points
Default

Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.
Reply With Quote
  #5  
Old 02-05-2015, 05:58 AM
frade2 frade2 is offline
Whiz
 
Join Date: Jan 2014
Posts: 38
frade2 has 11 reputation points
Default

Quote:
Originally Posted by longo10 View Post
Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.
Thanks for your answer longo10, the problem is that in "Rules Management" i could't finde wich rule i should use to make a Blind Transfer...do you know how to do that? thanks!
Reply With Quote
  #6  
Old 02-09-2015, 03:45 AM
abevk abevk is offline
Member
 
Join Date: Sep 2010
Posts: 3
abevk has 10 reputation points
Default

Frade2 hi,

the easiest way to develop for EMC is to enable python scripting.

If I remember correctly, IronPython must be installed on the computer running EMC desktop. In user configuration (local INI file) or on server (ACS) enable python plugin, which is disabled by default. After that, when you start the desktop application in Tools menu, there will be python section, where you can attach python scripts to events.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:23 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.