the new support site is a complete failure

[lordon]

ARE YOU LISTENING TO US!?!?!?!?!?!!?!?!?!?!?!?!?

ok for starters, the interface and the searchability is in my opinion flawed, for example "would you like to go back to list of downloads?" or actually showing the release number (instead of 8.0xx) while searching for administrative updates for ip office

7.22.2012 still not resolved

safari

doesnt work correctly all the time tried to click avaya administration release 8.1 and it does nothing as of 7.22.2012

google chrome? tried to click avaya administration release 8.1 and it does nothing as of 7.22.2012

doesnt work correctly all the time

IE does work, but once again when clicking downloads and documents typing in ip office and then selecting downloads / the release, you still cannot see the full release number being offered!!!!!! Who did this?!?!?!?!?! ridiculous.

then after clicking to the download page there is no button to go back to the list of downloads for release 8.xx

7.22.2012 still not resolved

the layout and overal feel of the site basically is not user friendly, ipofficeinfo.com is a much better example of what a support page should look like as crude and antiquated as it may be it just works

I really hope that you have not paid for this work and that changes can be made. it is downright horrible

I average two to sometimes even three ip office installations per week, and this is just not going to work when I need to put a customer on either a patched release or older release. the FULL RELEASE NUMBER NEEDS TO BE THERE

[mmmackin]

We are listening, but we are having difficulty trying to replicate the issues you are reporting in Firefox v14, IE v7, or Chrome v20:

• In the Downloads and Documents page, when we select Downloads and enter "IP Office", we do see the ability to select a Release "8.1.x". That is an accurate release number.
• When we click on "IP Office 8.1. Administration GA Release" in that result list, it brings up a brief description page and the 8.1.x Administration zip file link. When we click on that file, we get the File Download prompt.
• When we cliick the Back Button at the top of the browser, it takes us back to the Downloads & Documents page with the Downloads search result.

We understand that your experience might be different, and we would like to help you; however to do that, we need to speak with you directly to get more information. Can you please send an email to Support@Avaya.com with your contact information, so we can reach out to you and troubleshoot your issues in a one-to-one live session?

[gysbersg]

100% Correct. Website interface is "not good." Other fine descriptive words came to mind.

[werickso]

We are working on delivering some improvements to the search engine, as we are in development on some tuning initiatives. Early to Mid fall time frame 2012

We are work to resolve some of the Usability issues, like the functionality of "Back" -- intent it to open the findings in a new window / tab; Search results name truncation improvements, ...

When we have a GA date we will post the planned improvements to the forum.