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Old 05-22-2014, 08:25 AM
johns713 johns713 is offline
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Question Remote Agent

We have remote agents that only have analog home phones. They do not have internet or computors. Does anyone know if there is anyway to log an agent in to a skill. Our CM is Version 6.2.

Last edited by johns713; 05-22-2014 at 08:28 AM.
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Old 05-22-2014, 11:59 PM
shaikht shaikht is offline
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Hi,

I dont think it is possible. But still you can check in UC forum. It is CC forum.
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Old 05-29-2014, 06:02 AM
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marzahn marzahn is offline
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Solution Delivered

One-X agent will work with an analog phone. However the remote agent does need a PC and a reliable internet connection.
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