Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-09-2015, 04:40 AM
betsor betsor is offline
Hot Shot
 
Join Date: Jan 2015
Posts: 21
betsor has 12 reputation points
Default B179 losing System Directory

Hey Guys,

Having an odd issue occuring on B179 handsets on sw 2.3.8 connected to a 9.0.1.845 system. Basically the IP Office Directory works on the handset for a short while, but then stops receiving any information. A reboot of the handset restores the directory.

We don't have direct access to the web interfaces so waiting on the customer to set the log on the handset and send some info over.

Has anyone else come across this before?
Reply With Quote
  #2  
Old 10-09-2015, 11:08 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Legend
 
Join Date: Sep 2010
Location: New York
Posts: 428
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points
Default

Upgrading to B179 firmware 2.4 is the first thing I'd try. Avaya will want to see the latest release if they're asked to troubleshoot.

https://support.avaya.com/downloads/...%20SIP%202.4.x
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:29 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.