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Old 04-15-2013, 02:19 AM
asiddi asiddi is offline
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Default Avaya One-X Attendant in Telecommuter Mode

Hi All,

I am trying to configure Avaya One-X Attendant in telecommuter mode with 9650 hard phone. After the config, i can see the call on my one-x attendant screen but to receive that call i have to click accept button on One-X attendant and on hard phone as well. Call is not being received directly, I have to receive the call both on hard phone and one-x attendant or else call is not received. can anyone help me with that?
system is CM 6.0.1 and One-X Attendant Release 3 with SP 6
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Old 04-15-2013, 07:54 AM
mskinner mskinner is offline
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This is not working as designed. Please initiate a ticket with Client Services.
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Old 04-17-2013, 11:45 PM
asiddi asiddi is offline
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customer is in process of renewing the SA contract, which will take some time. is there any special configuration required for telecommuter mode? i have enabled auto answer on extension being controlled by 1XA, but still have to receive at both ends, also if i dial anything from 1XA, i get a call ringing on hard phone...is it something related to misconfiguration? can any1 help me or guide to some docs related to telecommuter config?
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