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Old 01-14-2016, 03:07 PM
bhogue bhogue is offline
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Default Redirect incoming call based on caller id

Hi, I'm not sure if this is possible but it never hurts to ask. Is there any way to redirect an incoming call based on the caller ID? For example, if the number 802-555-1234 calls any of our DID numbers, can the call be redirected to the operator? We have CM 6.3 and ISDN PRI.
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Old 01-19-2016, 08:23 AM
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marzahn marzahn is offline
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Solution Delivered YES You Can . . . perhaps.

First of all you are looking for the automatic number identification (ANI) service information that normally comes along with business calls. I use a combination of vectors and vector routing tables (vrt) to handle ANIs with known issues. Here are examples:
===================================
change vrt 60
VECTOR ROUTING TABLE

Number: 60 Name: HarrassingCalls Sort? n

1: 2159999990 17:
2: 4016666661 18:
3: 5082999997 19:
4: 7189999927 20:
5: 7189999971 21:
6: 2064444444 22:
7: 8554666658 23:
8: 2305555 24:
9: 7193333333 25:
10: 26:
===========================================

CALL VECTOR

Number: 600 Name: MainListedNumbr
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 # Main Listed Mumber; VDN 6000; Rev. 08/26/2011 1352 by wwm
02 wait-time 2 secs hearing ringback
03 goto step 51 if ani in table 6
04 goto step 54 if ani in table 60
~~
53 # Directs harrassing calls to intercept and drop.Directs harrassing calls
54 route-to number 3006 with cov n if unconditionally
55 stop
================================================== ======
CALL VECTOR

Number: 6 Name: HarrassingCalls
01 # VEC is designed to route callers who harrass our attendents to SIT-NIS
02 wait-time 2 secs hearing ringback
03 # SIT "The number you dialed is not in service.
04 # Please check the number and try again."
05 announcement 4390
06 wait-time 1 secs hearing silence
07 # SIT "The number you dialed is not in service.
08 # Please check the number and try again."
09 disconnect after announcement 4390
10 stop
================================================== ========
For the announcement a found a .wav file of the SIT tones on the Web. I recorded this with one of our nurses giving the normal at&t message as an announcement. It is in the attached zip file.
Attached Files
File Type: zip SIT_NIS.zip (50.6 KB, 20 views)
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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  #3  
Old 01-19-2016, 08:27 AM
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marzahn marzahn is offline
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Exclamation Move to "Enterprise PBX Communications Systems "

Moderator:

Perhaps this thread should be moved. It is not strictly an IP or Convergence issue.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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  #4  
Old 01-20-2016, 02:28 PM
bhogue bhogue is offline
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Default

Hi Bill,

Brilliant! Thanks for the info. This is just what I needed. I'm not sure the message would fly at our hospital but it gives me ideas.
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Old 01-26-2016, 06:50 AM
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marzahn marzahn is offline
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Solution Confirmed The most logical is not always the best!

Quote:
Originally Posted by bhogue View Post
Hi Bill,

Brilliant! Thanks for the info. This is just what I needed. I'm not sure the message would fly at our hospital but it gives me ideas.
I can understand that. In my experience, hospital administration is all about avoiding unflattering scrutiny and obtaining maximum funding from local government.
You are very welcome.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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