Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 07-21-2015, 08:42 AM
abrah25 abrah25 is offline
Join Date: Jul 2015
Posts: 3
abrah25 has 10 reputation points
Default IP Office: No IM presence on One-X Portal Outlook Plug-In


I recently added 5 new users to the One-X portal. I also installed the Outlook plug-in on each of their computers (Windows 7 x64 with Office 2010). Only one of the users is able to see the presence of our other One-X portal users. Four out of the five new users all have grey question marks in the chat bubbles next to their contacts. When they log into the One-X portal from their browser they see the presence of our One-X portal users, but not in the Outlook plug-in.

From my Outlook plug-in I am able to see the presence of the new users. I can also send them instant messages and they are able to reply, but they cannot start new conversations. My first guess was that there was some firewall problem with their computers, but I am able to log into their Outlook plugins using my IP Office user account and I have full IM presence. This leads me to believe it may be a problem with one of their user settings. I have verified that they are all in the XMPP group. If anyone has any ideas I would greatly appreciate the help.
Reply With Quote
Old 07-27-2015, 04:04 PM
oiduran's Avatar
oiduran oiduran is offline
Join Date: Nov 2013
Location: Bogotá, Colombia
Posts: 204
oiduran has 22 reputation pointsoiduran has 22 reputation points

Which version you use of ip office and one-x portal?
Reply With Quote
Old 07-28-2015, 02:08 PM
abrah25 abrah25 is offline
Join Date: Jul 2015
Posts: 3
abrah25 has 10 reputation points

IP Office and One-X portal are version 9.1.2. I ended up resolving the issue. I had setup the contact list for the first user and then exported it as an .xml which I imported for the other four users. For whatever reason the Outlook plugin would show everyone on the imported list as a question mark. Once I deleted all the contacts and added them manually everything was working again. It was tedious, but at least it works.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:35 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.